Where are your products made?
Every item you see in this shop is handmade in Portland, Oregon USA. Paulova is a small scale business of small batch products made with top quality materials and ingredients. I try to locally source as much as possible, from the clay used for my ceramics, to the essential oils in my candles and perfumes, down to the labels and packaging. By supporting a small business in the US, you can be assured that you are purchasing high quality products that were not made by child labor or by people under economic bondage.
Do you sell ceramic seconds? Yes! Head on over to my Etsy shop, where you will find loads of sale items: www.paulova.etsy.com.
Do you ship worldwide?
Yes! I offer International Shipping through USPS.
Why have I not received my package yet?
All items are shipped Monday-Friday, within 1-3 days from the date of purchase.
I received my item, but it is broken. Do I get a refund?
I will accept replacements or refunds on any items that are damaged during shipping. Please notify me within 48 hours of receipt and include a photo of the damaged item as well as the box and packaging materials. The photos are essential for filing an insurance claim. The shipping cost will also be covered on the replaced item(s).
I am not happy with my purchase. Can I return it for a refund?
I will accept exchanges or refunds if you are not happy with your purchase, with the exception of sale items. Please notify us within 48 hours of receipt. Buyer is responsible for the return shipping and processing charges. The exchange or refund will be processed once I receive the item and ensure it is in its original condition. I cannot be held liable for returned items that are damaged during transit or are lost or stolen. So please wrap well, use a trusted shipping carrier and insure your package if possible!
I sent you an email and still have not received a reply?
It may take me just a wee bit to respond to each email I receive. I am a small operation, so please bear with me if you do not hear back right away. If it is an urgent matter, such as a damaged item or lost package, please note this in the subject line and I will be sure to make it a priority. Thank you!