Where are your products made?
Every item you see in my shop was handmade in my studio in Portland, Oregon. By supporting my shop you know exactly where your product was made, and you can be assured that your ceramic wares and fragrance products were not made by child labor or by people under economic bondage.
Do you ever sell ceramic seconds?
Yes, I do sell seconds. You can find them in my Etsy shop, www.paulova.etsy.com, along with past season pieces and prototypes of designs in progress.
Do you ship worldwide?
I currently only ship worldwide through my Etsy shop (see link above). I will be adding International shipping options to this website in the near future. However, if you would like to make an International purchase now, please do not hesitate to contact me, and I can set up a custom listing for you through Etsy with products from this shop.
Why is my shipping cost so high?
Unfortunately the site currently offers limited shipping options, however, I will always refund partial shipping costs if they greatly exceed the actual cost.
Why have I not received my package yet?
All items are shipped USPS Priority Mail, Monday-Friday, within 1-3 days from the date of purchase. Please note that made to order pieces take longer to ship. The delivery time will be stated on the product page. If your package truly got lost in the mail, not to worry. I insure all of my shipments.
I received my item, but it is broken. Do I get a refund?
I will accept replacements or refunds on any items that are damaged during shipping. Please notify me within 48 hours of receipt and include a photo of the damaged item. I will cover the shipping cost on the replaced item(s).
I am not happy with my purchase. Can I return it for a refund?
I will accept exchanges or refunds if you are not happy with your purchase. Please notify me within 48 hours of receipt. Buyer is responsible for the return shipping charges. The exchange or refund will be processed once I receive the item and ensure it is in its original condition. I cannot be liable for returned items that are damaged during transit or are lost or stolen. So please wrap well, use a trusted shipping carrier and insure your package if possible. Please note, all purchases are final on made to order pieces and sale items.
I sent you an email and still have not received a reply?
It may take me just a wee bit to respond to each email I receive. This is a small operation. I also have a small child at home. So please bare with me if you do not hear back from me right away. I will try to reply as soon as I am able. If it is an urgent matter, such as a damaged item or lost package, please note this in the subject line and I will be sure to make it a priority.